We are seeking call center customer service agents. You will serve as the first point of contact for customers who need assistance with our client's products and/or services. Duties include answering customer calls, responding to emails, and resolving customer issues. This is a remote position and will need to have a secured location within home or area free of distractions and accompanying noises.
Responsibilities:
· Manage large amounts of inbound and outbound calls in a timely manner.
· Follow communication “scripts” when handling different topics.
· Review customer accounts, providing updates and information.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Guide callers through troubleshooting, navigating the company site or using apps.
· Build sustainable relationships and engage customers by taking the extra mile.
· Keep records of all conversations in our call center database in a comprehensible way.
· Meet personal/team qualitative and quantitative targets.
· Understand and execute company values and mission.
Need to be tech-savvy and have above-average computer skills.
Must be available to work 100% remotely on a permanent schedule.
Certain lines of business are open seven days a week 8 AM-8 PM so schedules are staggered to accommodate our business needs. To be clear this a structured scheduled position that requires rep to work the assigned scheduled in a quiet and distraction free environment.
Training schedule is 9 AM-5:30 PM, M-F. First day of training is in person (all day) - 5 weeks virtual - 2 weeks of nesting.
After training, work schedule will be scheduled accordingly to fit company hours of operation.
Will need to have internet speed of at least 10mbps - NO SATELLITE INTERNET.
Will need to pass all background checks, verifications and drug test.
Covid vaccination proof preferred but not required.
Salary: $16.00 per hour.
Training Classes for September Starting Soon- Ask Staffing Specialist for Details.